Refund and Returns Policy
Refund and Returns Policy
Effective Date: [25 January 2025]
Company: Renati Exports
Industry: Manufacturing – Tractor & Trailer Parts, Vehicle Components
Thank you for choosing Renati Exports. We are committed to delivering high-quality tractor and trailer parts and vehicle components. Our Refund and Returns Policy is designed to ensure that our customers receive the best service and products. Please read the following policy carefully before initiating a return or refund request.
1. General Return Policy
We accept returns on eligible products subject to the terms outlined below:
Products must be returned within 30 days from the date of delivery.
Only products in unused, uninstalled, and original condition with all labels, packaging, manuals, and accessories will be accepted.
Custom-made, special-order, or non-stock items are non-returnable unless defective.
Return shipping costs are the customer’s responsibility unless the item is defective or shipped in error.
2. Eligibility for Return
Returns may be approved under the following circumstances:
Incorrect item shipped
Manufacturing defect or damage during transit
Product significantly differs from the description on our website or invoice
To be eligible for a return:
The product must not be damaged by misuse or improper installation.
A Return Authorization Number (RAN) must be obtained before sending the product back.
To request a RAN, contact our support team at:
📧 [sales@renatiwinches.com]
📞 [+91-97800-28842]
3. Non-Returnable Items
The following items are not eligible for return or refund:
Products altered, modified, or customized upon request
Electrical parts and components
Items marked “Final Sale” or “Non-Returnable” at the time of purchase
Items not returned in original condition or with missing components
Items returned after the 30-day window
4. Return Process
Step-by-Step Guide:
Contact Us
Email or call us within 30 days of receiving the product to request a return. Provide order number, reason for return, and photographs (if applicable).Receive Return Authorization
Once approved, we will issue a Return Authorization Number (RAN) and shipping instructions.Pack and Ship
Pack the product securely in its original packaging. Include the invoice copy and clearly mention the RAN on the outer packaging.Inspection and Approval
Upon receiving the product, we will inspect it for condition and eligibility.Refund Issuance
If approved, the refund will be processed within 7–14 business days via the original payment method or as store credit, as applicable.
5. Refund Policy
Refunds will be processed for:
Products returned in approved condition
Cancelled orders prior to shipping
Damaged or defective items (if validated)
Refunds may be subject to:
Restocking Fee: Up to 15% for non-defective returns
Deduction of original shipping fees, unless the return is due to an error on our part
Currency conversion and banking charges, where applicable
6. Damaged or Defective Items
If you receive a damaged or defective product:
Notify us within 48 hours of delivery with photographs of the damage and packaging.
We will arrange for inspection or replacement, depending on the extent of the damage.
Replacements may be dispatched free of cost or a full refund may be issued upon verification.
7. Order Cancellations
You may cancel an order only if it has not yet been processed or shipped.
Orders for custom or non-standard parts cannot be cancelled once confirmed.
Refunds for cancelled orders will be processed within 7–10 business days.
8. International Returns
For international orders:
All customs duties, import taxes, and return shipping fees are the customer’s responsibility.
Returns must comply with applicable laws of the destination and origin countries.
Due to logistics complexity, certain returns may not be eligible outside India unless defective.
9. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order separately.
10. Limitation of Liability
Renati Exports shall not be held liable for:
Delays in delivery or return processing due to natural disasters, logistics disruptions, or customs delays
Loss or damage during return transit if not packed securely or not insured by the customer
Installation or service costs related to returned parts
11. Dispute Resolution
In the event of any disputes regarding returns or refunds, we encourage you to first contact our support team. If unresolved, the matter shall be governed by the laws of [India], and disputes shall fall under the jurisdiction of courts in [Punjab].
12. Policy Updates
We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are advised to review this page periodically.
13. Contact Us
For any queries regarding this policy, please reach out to:
Renati Exports
Address: [B-11, Adjacent to “Renati Farm Equipments Pvt. Ltd.”, Siahar Road, Jhammat, Ludhiana, Punjab, India – 141117]
Email: [sales@renatiwinches.com]
Phone: [+91-97800-28842]
Website: [www.renatiwinches.com]
Thank you for your business and trust in Renati Exports. We are committed to your satisfaction and strive to deliver products that meet your expectations in both quality and service.
Precision Engineered Parts
Renati Exports delivers trusted, high-performance tractor and trailer parts with innovation, precision, and global reach.
